Welcome to Roper Pool Care

***ATTENTION******

Please make sure your freeze protection is working. In the event that you lose electricity it is vital that you drain all of your pool equipment and turn the breakers off to the pool equipment.  

All of your equipment has drain plugs.  Drain them all... filter, heater,  and all pumps!!

We have 2 Weekly Service Plans to choose from:

Plan #1:  Chemicals only 

$125.00 per month

We check, add, and maintain pool chemistry and provide all chemicals needed.  We will also let you know if there is something that needs attention that we see. We service your pool once a week.

Plan #2:  Chem Plus. 

$145.00 per month

This includes everything mentioned above plus we will clean out the skimmers, filter pump baskets, and  pool cleaner bag. This is also a weekly trip to your pool. We will backwash your De Filter every 30 days.

Plan #3: Full Service (This service is offered only after we have assessed your pool)

Starting at $190.00 per month (price varies per pool)

This includes everything listed above as well as net the pool, brush the pool and steps weekly. We will also vacuum as needed. 

Thank you for choosing Roper Pool Care & Repair as your pool care company!

Please take a few moments to read this carefully, it will help to avoid any future misunderstandings.

1. Service Schedule: Your pool will be done by the same technician on the same day each week unless your regular technician is unavailable. We will notify you if the pool will be serviced on a different day for any reason.

2. Equipment Problems: If your maintenance technician notices a problem with the pool, he will leave a note in your skimmer and contact our office. In the event you notice a problem, please contact our office to authorize the work by one of our qualified service and repair technicians.

3. Pets: It is the customer’s responsibility to contain and restrain all pets. We will do our best to keep the gate closed at all times, but we cannot be responsible if a pet gets out while we are servicing your pool. In addition, the customer accepts responsibility for any injuries to our technicians caused by pets.

4. Access: The customer must provide access to the maintenance tech on the day of service, either by providing a key or ensuring the pool and equipment area are unlocked on the day of service. No refunds if pool area is inaccessible. If you have a pool cover please make sure we have access to the skimmer baskets and cleaner bag.

5. Holidays: We observe the following holidays every year: Memorial Day, July 4th, Labor Day, and Thanksgiving Day. We will also be closed from Christmas Eve until the first Monday after New Year’s Day to give our technicians some much-needed vacation time with their families. We will add extra chemicals to your pool the week before the holiday to make up for the week we will not be there. If your normal visit falls on one of these days, the pool will not be serviced, no refunds for holidays. 

6. Payment: Payment is due the first of the month. If payment is not received before the 16th day of the month your pool will not be serviced. Charges are based on a 4-week month. Some months have 5 weeks so your pool will be cleaned the 5th week at no extra charge. We choose to not charge for the extra week so we can observe the holidays previously stated and for the week of Christmas. 

7. Water Level: It is the customer’s responsibility to maintain the water level, Roper Pool Care is not responsible for any equipment damages or other issues that arise as the result of low water level in the pool. We do not fill pools due to insurance reasons. 

8. Inclement Weather: In the event of freezing weather, or severe thunderstorms the pool will not be serviced. This is for the safety of our technicians. No refunds for inclement weather. 

9. Service Problems: If you are not completely satisfied with our service, please contact us immediately. We do not offer refunds or credits for problems that are not brought to our attention within 24 hours. We will make every effort to assess and correct any problems immediately when brought to our attention.

10. Freezing Weather: During freezing weather, continuous water flow to the equipment must be maintained to prevent freeze damage. It is also critically important during freezing weather to maintain the proper water level.

11. Service Contract: We do not have a binding contract. You may cancel at anytime as long as it is at the end of the month. Refunds will not be given if customer cancels before the end of the month.